At Forcontact we are looking for a new profile with native French and other desirable languages to join our customer service teams.
We are looking for an autonomous, motivated person with people skills, languages and a desire to learn.
As part of the team, you will be the person in charge of managing queries, doubts, issues and complaints that our customers may have.
Some of the functions to be carried out will be:
- Telephone attention
- Mail management
- Issues resolution in shipments
- Resolution of doubts
- Follow-up of shipments -
Redirecting specific requests that cannot be resolved by the agent to another area or specialist
- Ensuring the resolution of inconveniences to users
- Detect and communicate if they detect a pattern of complaints about the same process.
- Know how to analyse customer needs and guide them through the purchasing process.
What we offer?
The opportunity to grow within a large company and work alongside the best brands in the market.
Working in an amazing office and in a young and multicultural environment.
Private medical insurance
Language Plus
Training in a great team
Gift card for your birthday
Referral plan
Seniority bonus
Requirements:
Immediate incorporation.
Availability from Monday to Friday 9:00 am to 18:00 pm.
Office skills.
Good communication skills
Good writing skills
Customer oriented
Valuable knowledge of the sector
Native French and other languages desirable